Grievance Redressal
Complaint Redressal and SCORES Process
Clients' queries or complaints may arise due to a lack of understanding or a deficiency in the services provided. Deficiency of service may include lack of explanation, clarifications, or understanding, which can escalate into shortfalls in expected delivery standards, either due to inadequate facilities or the staff's attitude towards clients.
Clients can seek clarification to their queries or register a complaint in writing, orally, or telephonically.
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Gourav Jain |
Investors Empire No. 9, 2nd Floor, Outer Ring Rd, BTM 2nd Stage, Kuvempu Nagar, Stage 2, BTM Layout, Bengaluru, Karnataka 560076 |
+91 8296718172 | support@investorsempire.com |
Mon–Fri 09 AM – 05 PM |
| Head of Customer Care | Gourav Jain |
Investors Empire No. 9, 2nd Floor, Outer Ring Rd, BTM 2nd Stage, Kuvempu Nagar, Stage 2, BTM Layout, Bengaluru, Karnataka 560076 |
+91 8296718172 | admin@investorsempire.com | -- |
| Compliance Officer | Gourav Jain |
Investors Empire No. 9, 2nd Floor, Outer Ring Rd, BTM 2nd Stage, Kuvempu Nagar, Stage 2, BTM Layout, Bengaluru, Karnataka 560076 |
+91 8296718172 | compliance@investorsempire.com |
Mon–Fri 09 AM – 05 PM |
| CEO | -- | -- | -- | -- | -- |
| Principal Officer | Gourav Jain |
Investors Empire No. 9, 2nd Floor, Outer Ring Rd, BTM 2nd Stage, Kuvempu Nagar, Stage 2, BTM Layout, Bengaluru, Karnataka 560076 |
+91 8296718172 | compliance@investorsempire.com |
Mon–Fri 09 AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.
For more details go to: BSE Notice Circular
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in